Right of Withdrawal for Distance Contracts

Where the client qualifies as a consumer under applicable EU and Portuguese consumer protection law and enters into a contract for services by means of distance communication (including online booking, email, or telephone), the client has the right to withdraw from the contract within fourteen (14) days without giving any reason. The withdrawal period begins on the day the contract is concluded.

To exercise the right of withdrawal, the client must inform the provider of their decision to withdraw by means of a clear statement sent by email or over the contact form before the expiry of the withdrawal period. The timely dispatch of the withdrawal notice is sufficient to meet the deadline.

If the client validly withdraws from the contract, the provider shall reimburse all payments received from the client without undue delay and in any event within fourteen (14) days from the date on which the withdrawal notice is received. Reimbursement shall be made using the same means of payment used by the client, unless expressly agreed otherwise.

Commencement of Services During the Withdrawal Period

Where the client expressly requests that the provision of services begin during the withdrawal period, the client acknowledges that, once the services have been fully performed, the right of withdrawal will be lost. Where the services have only been partially performed at the time of withdrawal, the client shall be liable for payment of an amount proportionate to the services provided up to the time of withdrawal.

Exclusion of the Right of Withdrawal for Services with Fixed Dates

In accordance with applicable EU and Portuguese law, the right of withdrawal does not apply to services related to leisure activities where the contract provides for a specific date or period of performance. This exclusion applies in particular to retreats, events, and individual sessions scheduled for fixed dates agreed in advance.

Cancellation Policy for Services with Fixed Dates

For services scheduled for a specific date or period, including retreats and individual sessions, the following cancellation conditions apply. In the event of cancellation up to thirty (30) days before the agreed start date, the provider may retain or charge an amount corresponding to thirty percent (30%) of the agreed fee, reflecting administrative and preparatory costs. In the event of cancellation between thirty (30) and seven (7) days before the agreed start date, the provider may retain or charge fifty percent (50%) of the agreed fee. In the event of cancellation less than seven (7) days before the agreed start date, or in the case of non-attendance, the full fee is payable.

Where cancellation is due to serious and demonstrable reasons beyond the client’s control, such as illness supported by medical documentation, death of a close family member, or force mature events, the provider shall limit any charge to the minimum amount necessary to cover administrative costs and shall seek, where possible, to agree on an alternative date with the client.

General Terms and Conditions

These Terms and Conditions govern the contractual relationship between Psiagem – Martin Drees, with registered address in Portugal, and clients who make use of the services offered. By booking or using any service, the client agrees to be bound by these Terms and Conditions.

The services offered consist of counselling, guidance, and educational support in the field described on the provider’s website or agreed individually with the client. The services do not constitute medical treatment, psychotherapy, or any form of healthcare, and do not replace consultation with a qualified medical or mental health professional. No guarantees or promises of healing or therapeutic outcomes are given. The provider does not encourage or support the use of illegal substances, and all services are provided for educational and safety-oriented purposes only.

The presentation of services on the website constitutes an invitation to contract. A binding contract is formed when the client submits a booking request and the provider confirms acceptance of that request, typically by email. The provider reserves the right to refuse booking requests at its discretion.

Prices are stated in euros and include applicable value-added tax unless otherwise indicated. Payment is due in advance of the provision of services, unless expressly agreed otherwise. Additional expenses, such as travel or accommodation costs, shall only be charged where agreed in advance. In the absence of third-party payment arrangements, the client remains fully responsible for payment of the agreed fees.

Appointments are scheduled subject to availability and are binding once confirmed. Online appointments may be cancelled or rescheduled up to twenty-four (24) hours in advance. Later cancellations or failure to attend may result in the full fee being charged. Services purchased must be used within twelve (12) months from the date of contract conclusion, unless otherwise agreed.

Clients receive any materials provided as part of the services for personal use only. All intellectual property rights in such materials remain with the provider, and reproduction, distribution, or publication is not permitted without prior written consent.

Each client participates in the services independently and at their own responsibility. Participation requires adequate mental and physical stability. The provider is liable only for damage caused by intent or gross negligence. In cases of slight negligence, liability is limited to foreseeable damage resulting from the breach of essential contractual obligations. Nothing in these Terms excludes or limits mandatory liability under applicable law.

The provider undertakes to treat all client information confidentially and to process personal data in accordance with the General Data Protection Regulation and Portuguese data protection law, as further described in the Privacy Policy.

These Terms are governed by Portuguese law. Where the client is a consumer, mandatory consumer protection rules remain unaffected. For business clients, the courts of the provider’s place of establishment shall have jurisdiction. Consumers retain the right to bring proceedings before the courts of their place of residence in accordance with applicable EU law.

In the event of a dispute, consumers may resort to an alternative dispute resolution entity in accordance with Portuguese law. Information on the competent ADR entity is made available on the provider’s website and in the legally required disclosures.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.